A guide to submitting suggestions, petitions, claims and complaints to the National Postal Operator

1.        Requests and petitions regarding postal services - sending/receiving parcels
2.        Other requests, suggestions, claims and complaints

1.        Requests and petitions regarding sending/receiving parcels.
The consumer has the right to request information from the National Postal Operator regarding the receipt and destination of his/her parcel in an appropriate petition form. The suggestions and complaints regarding the receipt and destination of parcels addressed to the national postal operator are registered and reviewed according to the Constitution of the Republic of Armenia, international agreements….

2.        Other requests, suggestions, claims and complaints
        Other requests, suggestions, claims and complaints may be submitted via:
1.        Haypost CJSC main office
2.        Contacting (010) 514-514 information phone number

1.        Any citizen or legal body may submit suggestions, claims and complaints to “Haypost” CJSC office. The suggestions, claims and complaints are being registered at the General office after which they are reviewed by the appropriate department. The written response is formulated and presented to the submitter.
2.        Any person has the right to submit and request information, including information regarding the order of submitting suggestions, claims and complaints via phone by calling (010) 514 - 514 information phone number.

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