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Haypost CJSC is looking for Call Center Operators who will work at the Post Office Administration Department.

Haypost CJSC is looking for Call Center Operators who will work at the Post Office Administration Department.

TITLE: Call Center Operator


JOB DESCRIPTION: Haypost CJSC is looking for Call Center Operators who will work at the Post Office Administration Department.


JOB RESPONSIBILITIES:
- Answer the telephone calls of all the Post Offices of Yerevan city and the Call Center of Haypost CJSC;
- Answer telephone calls not later than from the third ring;
- Provide general information concerning the offers and promotions of Haypost CJSC; answer the queries of the clients, providing them with technical support, if necessary;
- Resolve the clients' problems during the call; collect the problems and submit them to the Department Coordinator in order to resolve the problems of the given term;
- Inform the customers on the Company's new products, tariff plans and services;
- Inform the client on the status of the latter's claim procedure and definitive resolution;
- Demonstrate a kind manner in communication with customers;
- Make efforts in communication with customers in order to reinforce the customers' loyalty;
- Inform the immediate superior immediately in case of any problem;
- Provide a clear feedback to all the calls;
- Perform other tasks issued by the superior;
- Perform other functions anyhow related to the mentioned functions.


REQUIRED QUALIFICATIONS:
- Higher education in a corresponding field;
- Excellent command of English and Russian languages; knowledge of other foreign languages is preferred;
- Ability to focus and work under pressure;
- Excellent communication skills.


APPLICATION PROCEDURES: All interested candidates who meet the requirements for the position are kindly requested to submit their CVs to:[email protected] . Please mention "Call Center Operator" in the subject line of the message.


APPLICATION DEADLINE: 07/07/2018