TITLE: Call Center Operator
JOB DESCRIPTION: Haypost CJSC is looking for Call Center Operators who will work at the Post Office Administration Department.
- Answer the telephone calls of all the Post Offices of Yerevan city and the Call Center of Haypost CJSC;
- Answer telephone calls not later than from the third ring;
- Provide general information concerning the offers and promotions of Haypost CJSC; answer the queries of the clients, providing them with technical support, if necessary;
- Resolve the clients' problems during the call; collect the problems and submit them to the Department Coordinator in order to resolve the problems of the given term;
- Inform the customers on the Company's new products, tariff plans and services;
- Inform the client on the status of the latter's claim procedure and definitive resolution;
- Demonstrate a kind manner in communication with customers;
- Make efforts in communication with customers in order to reinforce the customers' loyalty;
- Inform the immediate superior immediately in case of any problem;
- Provide a clear feedback to all the calls;
- Perform other tasks issued by the superior;
- Perform other functions anyhow related to the mentioned functions.
- Higher education in a corresponding field;
- Excellent command of English and Russian languages; knowledge of other foreign languages is preferred;
- Ability to focus and work under pressure;
- Excellent communication skills.
APPLICATION PROCEDURES: All interested candidates who meet the requirements for the position are kindly requested to submit their CVs to:firstname.lastname@example.org . Please mention "Call Center Operator" in the subject line of the message.
APPLICATION DEADLINE: 13/05/2018