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Track and trace

The Republic Square (Armenian: Հանրապետության հրապարակ Hanrapetu'tyan Hraparak) is the large central town square in Yerevan, The square was designed by architect Alexander Tamanian within the 1924 main plan of Yerevan city. 

Contact and support F.A.Q.
Deliveries and postal

-   What kind of postal items can be sent/received by Haypost?

Haypost sends/receives the following postal items:

  - Letters

  - Postcards

  - Packages

  - Parcels

  - Small packets

  - Secograms

  - M-bags

-   What is a M-international bag?

M-international bag is a printed publication (newspapers, magazines, periodicals, books and other publications) of up to 30 kg to be sent to one address.

- What is a Secogram?

Secogram is a postal item intended solely for the blind. It is accepted for delivery in an open form and includes written messages and publications in Braille print, as well as other Braille signs – clichés, audio recordings and typhlo-technical aids.

- What is a Package?

Up to 5 kg printed publications, business and other documents can be sent in a Package.

- What is an International Small Packet?

An International Small Packet is a registered postal item, in which small gifts, souvenirs, unique samples and other valuable but not estimated small objects are sent up to 2 kg in weight.

- How to address a postal item?

Any kind of postal item must be addressed as follows:

Provide the sender’s full address in the upper-left corner of the postal item. The address of the addressee must be provided in the lower-right corner.

Which are the control terms for postal item deliveries?

Control terms for a postal item delivery in Yerevan: - 1day +1

Control terms for a postal item delivery in Armenian regions: - 1 day +3

- How does an ordinary postal item differ from a registered item?

Ordinary postal items are not registered, no receipt is provided to the sender and no signature of the addressee is required for the item to be handed. In case of a registered postal item, upon registering the item the sender is provided with a receipt and the item is handed to the addressee upon signature and upon display of an ID document (or a power of attorney) of the addressee.

-   How can I learn about delivery rates?  

In order to calculate the price for a postal item delivery, please, use the “Postal calculator” on Haypost website or follow the link: http://www.haypost.am/en/postal-calculator

- What is a tracking number of a postal item?

Tracking number of a postal item is a 13-digit code that has the following format, for instance AA123456789BB

- Which kind of items can be tracked by Track and Trace?

The Tracking Number can be used to trace all the registered items, including those sent by Express Mail Service (EMS).

- How to track a postal item?

In order to trace a postal item, please, enter the Tracking Number in the box “Track and Trace”.

- If receiving a damaged item…

Should the client receive a damaged item, he/she is entitled to demand a comparison of the contents with that described in the documents.  

- What to do if the item is lost or undelivered?

According to the regulations of the Universal Postal Union, a sender should supply a corresponding application concerning lost/delayed item.

- What to do if the item is late?

If the registered item is late or if it is not delivered to the addressee in time, the Sender is entitled to make an inquiry to “Haypost” CJSC.

- What kind of postal items am I entitled to send from the Republic of Armenia?  

The list of allowed items is given in the following page of “Haypost” CJSC website “Postal Services>>Letters and Parcel>>Prohibited items”.

- How to calculate the price for delivery of an item?

Follow the link of the postal calculator: http://www.haypost.am/en/postal-calculator

- How do I find my postal index?

In order to find your postal index, choose the field “Find postal index” or follow the link: http://www.haypost.am/en/find-postal-index

- Does “Haypost” provide postal item insurance? 

Compensation is provided for all registered postal items, in conformity with the rules of the UPU Convention.

 - Which post office serves my address?

In order to find the post office serving your address, choose the field “Find postal index” or follow the link: http://www.haypost.am/en/find-postal-index

- How to contact the post office that serves my address?

Please, call the hot line 514 514.

- Through which post offices can I dispatch the postal item by EMS?

A postal item can be sent by EMS through any post office of “Haypost” CJSC.

- Which are the maximum permissible weight and dimensions of postal items?

You can learn about the maximum permissible dimensions of postal items in the “Letters and Parcel” section of the website.

- To which countries can I address a postal item?

By “Haypost” CJSC postal items can be addressed to any country of the world.

- Which items are subject to customs clearance?

Postal items received from abroad and over AMD 150.000 are subject to customs clearance.

- In which post offices can I use the SRC services?

The list of the post offices offering SRC services can be found at the section “Our network” or by following the link: http://www.haypost.am/en/our-network

Postal services

Subscription

- What to do if I have not received the subscribed periodical?

Call “Haypost” CJSC Department of Subscriptions at (010)514-514. Our team will solve your problem within shortest period of time.

- I subscribed in my post office but I live at a different address. Can I receive my subscription at the address I prefer? 

Yes, the subscribed periodicals will be delivered to the address you prefer, irrespective of the address of subscription.

- I would like to favor my friend with a periodical/magazine subscription. Can I be the payer and he/she the receiver?

Yes, you can. Moreover, if you subscribe for over AMD 17,000, you will get an AMD 1000 GIFT CARD for making purchases from the list of Post Market items. The GIFT CARD can also be given to friends and relatives.

- Where can I find the subscription list?

The list is available at any post office of “Haypost” CJSC, as well as under the link: http://www.haypost.am/en/1382971398

-   Shall I be charged for delivery of subscribed periodicals?

No, you won’t. Delivery of subscribed periodicals is totally free of charge.

 

Special Customer Service

- How to use direct postal or business postal services?

Any organization /legal entity/ can use the above-mentioned services. It is simply necessary to dial (010) 514-785 or (095) 984-010 and our professionals will answer your questions.

 

 Retail Division

- How can we organize sale of periodicals or various other goods in “Haypost” post offices?

“Haypost” CJSC is pleased to invite for cooperation individuals and legal entities that are engaged in publishing and printing, as well as in production or import of goods. For details, please contact corresponding division of “Haypost” CJSC.

- What products does “Haypost” CJSC offer its customers in the post offices?

The following range of products can be obtained in “Haypost” CJSC post offices:

Periodicals, lottery tickets, children’s books, SIM cards and scratch cards of all local operators, stationery, household goods, coffee, tea, pasta and other products.  

 

Real Estate

- How to apply for renting premises?

In order to rent premises it is necessary to call “Haypost” CJSC Commercial Development Unit, Real Estate Division at (010) 514-551, (010) 514-566.

EMS

- What is Express Mail Service (EMS)?

Express Mail Service (EMS) is an international express postal service offered by postal-administration members of the Universal Postal Union (UPU). These administrators created the EMS Cooperative in 1998 within the framework of the UPU.

 - Types of items that EMS could deliver:

- Documents

- Goods (commercial or non-commercial value)

Items with Goods contents may be accompanied by supporting documents.

- Which are the maximum permissible weight and dimensions of an EMS item?

Maximum weight of an EMS item:

- Items with document contents 0-2kg

- Items with goods contents 0-30.0kg

The maximum length of any packed item cannot exceed 150cm. The total sum of dimensions cannot exceed 300cm.

- How can I pay for EMS delivery?

Acceptance of an item can be cash and non-cash.

Cash:

After filling out the address label, the Customer shall pay for delivery of the item and a corresponding note thereon shall be made on the label. Payment shall be made in Armenian drams.

Non-Cash:

An EMS item shall be accepted from legal entities for delivery upon non-cash payment if a corresponding agreement thereon is concluded with “Haypost” CJSC in advance.

-  Packaging of an EMS item:

An item with document and goods contents shall be packed by the Sender.  

Packaging of an EMS item subject to customs control shall be done by the Sender and sealed by the Customs Authority.

Packaging should comply with the contents and transportation means of the item.

-  Storage time for an EMS item. 

- An undelivered EMS item can be stored in the EMS processing station for up to 14 days after its receipt, unless there is other correspondence between the issuance and destination operators.

EMS items marked “On demand” are stored for 14 days after their receipt.

- How can I learn about EMS rates?

You can learn about EMS rates by clicking on the Postal Calculator: http://www.haypost.am/en/postal-calculator

- What is “Haypost” CJSC accountable for?

“Haypost” CJSC is accountable to its customers for:

- the loss of an EMS item

- the partial loss of an EMS item contents

- the partial damage of an EMS item contents

- the ungrounded return of an EMS item

Postal operators are accountable neither for customs declarations, irrespective of the fact how they were drawn up by the Sender, nor for the decisions made by customs authorities upon examination of the item.  

“Haypost” CJSC is not liable for lost revenues and incidental damages, irrespective of their origin.

Senders are liable for prohibited contents of the item and for inappropriate packaging.  

- Which are the possible reasons for an EMS item return?

- Refusal by the addressee

- Departure of the addressee

- Undemanded item

- Incomplete address

- Prohibition by customs or other state authorities

- Completion of the storage time

- Sender’s request

- Procedure of accepting requests and claims for detection/identification of an EMS item.

Exchange of information on an EMS item is done electronically, through the Rugby System. Requests and claims are accepted for 6 (six) months after acceptance of the item. Upon demand of the EMS services, the claims and requests are filled out on a special form.

The amount of refund to be paid by “Haypost” CJSC to the EMS service user shall be calculated in the following way:

A decision on refund is drawn by “Haypost” CJSC. The refund is paid based on the Customer’s application and on the results of official investigation of the case.

The address label and the payment receipt (in case of cash payment) are necessarily attached to the application.

“Haypost” CJSC investigates the claim/complaint and sends a written reply.

Refund to legal entities is done by transferring the refunded amount to their account number.

PostMarket

- How to place an order to PostMarket catalogue?

- Call (010) 514-711, (095) 984-111

- Online: www.postmarket.am

- By ordering a postman visit. You can fill out the order at home

- By visiting any post office.

- Where can I receive the ordered item from?  

- Door-to-door delivery: your order will be delivered to the specified address

- From the post office

- How long does it take to deliver an ordered item?

Ordered items are delivered within 2-3 working days to any address in Yerevan, and within 3-5 working days to any regional address. 

Money transfers

-  What types of money transfers are made through Haypost?

“Haypost” CJSC makes the following types of money transfers:

Fast money transfer “FORSAGE”

 http://www.haypost.am/en/1381318237

- COINSTAR

http://www.haypost.am/en/1381317932

Postal money transfers

http://www.haypost.am/en/1381308926%C2%A0

-  In which countries is Coinstar money transfer system available?

The list of countries is available in Money Transfer Calculator page of the website or at the link: http://www.haypost.am/en/money-transfer-calculator

-  How to make a money transfer through Coinstar?

-  Provide the employee of the Post Office with the following data: recipient’s name, surname, the amount transferred, destination country, city;

-  Submit an identity document (passport or other document);

-  The employee of the Post Office will fill out the transfer application and will provide a transfer number (code);

-  Pay the transferred amount and the commission;

-  Inform the recipient on the address of the office which will provide the transfer, as well as the amount transferred and the transfer number (code).

For more information, please call (+37410) 514-514 or visit the link: http://www.haypost.am/en/1381317932

How to receive a money transfer through Coinstar?

-  Visit the nearest Post Office

-  Submit an identity document (passport or other document);

-  Show the transfer number (code);

-  Take the amount (no commission is charged when handing the transfer).

For more information, please call (+37410) 514-514 or visit the link: http://www.haypost.am/en/1381317932

-  How long does it take for a money transfer made through Coinstar to be available at the destination point?

The transfers made through COINSTAR international money transfer system become available in 15 minutes.

The transfer is kept in the system for six months. If the deadline expires and the recipient does not come or refuses to take the transferred amount, the money transfer is returned to the Sender.

For more information, please call (+37410) 514-514 or follow the link: http://www.haypost.am/en/1381317932

-  In which countries is Postal Money Transfer System available?

The list of countries is available in Money Transfer Calculator page of the website or at the link: http://www.haypost.am/en/money-transfer-calculator

-  How to make a postal money transfer?

-  Sender visits a post office and fills out the ET1 form, which includes the following information:

  • amount of transfer
  • recipient’s name and surname
  • recipient’s complete address or on demand
  • Sender’s  name and surname or the company name
  • sender’s address

-  Sender provides the amount to be transferred and pays the commission fee.

For more information, please call (+37410) 514-514 or follow the link: http://www.haypost.am/en/1381308926

-   How to receive a postal money transfer?

-  Customer gets information from the post office about the money transfer,

-  visits the post office,

-  submits an identification document,

-  receives the transferred amount (No commission is charged for money receipt)

For more information, please call (+37410) 514-514 or follow the link http://www.haypost.am/en/1381308926

- How long does it take for a money transfer made through IFS/ STEFI electronic international money transfer system to be available at the destination point?

Transfer made through IFS/ STEFI Postal Money Transfer System shall be available on the same day the transfer is made and will be maintained in the system for 1 (one) month.

For more information, please call (+37410) 514-514 or follow the link http://www.haypost.am/en/1381308926

- How to make a money transfer through FORSAGE fast money transfer system?

-  Provide the employee of the Post Office with the following data: recipient’s name, surname, postal address, the amount to be transferred.

-  Submit an identity document (passport or other document);

-  The employee of the Post Office will fill out the transfer application and will provide a transfer number (code);

-  Pay the transferred amount and the commission;

-  Inform the recipient on the address of the office which will provide the transfer, as well as the amount transferred and the transfer number (code).

 How to receive?

-  Visit the nearest Post Office;

-  Submit an identity document (passport or other document);

-  Submit the transfer number (code);

-  Take the amount (no commission is charged when paying the amount).

For more information, please call (+37410) 514-514 or follow the link http://www.haypost.am/en/1381318237

-   How long does it take for a money transfer made through FORSAGE fast money transfer system to be available at the destination point?

The transfers made through FORSAGE money transfer system become available in 1 hour.

The transfer is kept in the system for a month. If the deadline expires and the Recipient does not come or refuses to take the transferred amount, the money transfer is returned to the Sender.

For more information, please call (+37410) 514-514 or follow the link http://www.haypost.am/en/1381318237

Corporative services

- How to use direct mail or business mail services?

Any organization (legal entity) can use these services, by simply calling (010) 514-785 or (095) 984-010 and our professionals will answer your calls.

- What benefits will the organization get if using the direct mail or business mail services?

If you decide to use business mail services, we are ready to arrange the whole procedure of delivering your letters, starting with printing of contents, ending with delivery of the letters. Moreover, you’ll receive brief reports on your delivered items and will be granted a chance to use our additional services that will make the process of delivery of your letters much easier.

For more information, please call (010) 514-785 or (095) 984-010.

Philately

- How to buy a stamp?

Stamps are sold in the specialized philatelic store on the Republic Square of Yerevan, at the address 28 V. Sargsyan Str., in Post Office №10 of “Haypost” CJSC, as well as in a few other post offices.

Stamps, as well as other philatelic products can also be ordered by e-mail, through making a bank transfer.

- How to take part in stamp design contests/tenders?

Announcements on philatelic contests/tenders shall be posted on the “Announcements” section of the official website of “Haypost” CJSC and printed in “Hayastani Hanrapetutyun” Daily. 

- What philatelic products can be obtained in Haypost?

Today in “Haypost” system you can buy stamps, First Day Covers, Maxi cards, postcards, etc. 

Career

- Where can I see the vacancies?

Current vacancies can be found at www.haypost.am in the “News” section.

- How can I apply for a vacancy in “Haypost” CJSC?

Those applying for vacancies can leave their resumes (CVs) at “Haypost” CJSC at the address 22 Saryan Str., Yerevan or can submit it by e-mail to the address hrmanager@haypost.am

Procurment

- How can I learn about upcoming tenders?

- Announcements on and invitations to tenders to be held by “Haypost” CJSC are posted on this website, in the section “News-Announcements”. Announcements are also published on the RA official website of public notices www.azdarar.am, as well as in the press printed in at least 3.000 copies, particularly in the “Hayastani Hanrapetutyun” Daily.

- Where from can I receive the invitation to a tender and the supporting information? 

- The electronic version of the invitation can be downloaded from this website, or by sending an e-mail to the address gnumner@haypost.am or simply visiting 22 Saryan Str., 5th floor, Purchase Department (Tel.: +374 10  514 -557).